Assisting claims and underwriting personnel to perform at their best
The SupportPoint knowledgebase system captures the expertise of senior underwriters and claims adjusters and makes it easily available to less experienced employees when they need it, eliminating the need to train everyone upfront in all the details. SupportPoint delivers the most pertinent support information to each employee according to their role and the task they’re engaged in when they request assistance.
SupportPoint assists overworked underwriting and claims personnel by intelligently delivering the support information they need to:
comply with policies and procedures
use estimating, case management, policy admin and other systems
make better underwriting and assessment decisions
Capabilities
Context sensitive guidance delivers the right support information at the right time because it recognizes the role and job task of the person calling for assistance. With SupportPoint, underwriters and adjusters can be confident of always getting the support information they need with just a few mouse clicks.
Structured presentation of complex information allows personnel to quickly find specific guidelines that they can easily understand and apply to any customer, policy or technical issue.
Easy authoring and linking to existing materials allows senior adjusters and underwriters to develop, review and distribute support information with minimal effort or IT assistance – so content will be more comprehensive and current.
Regional variations to global documents can be easily created and managed. Document relationships are maintained so that changes to global documents are applied consistently to all regional variations.
