Supporting enterprise application rollouts

Decrease training costs while improving user adoption

Enterprise application rollouts represent a big change management challenge, one all too often addressed by training alone. But if that’s the case then trainers have to take the expensive approach of training end-users in all those hard to remember details.

While training courseware and manuals are often available after go-live, they are not very helpful as support resources. That’s because training resources are not designed to help end-users find the specific information they need so they can quickly get back to the task at hand. Furthermore, these training materials are expensive to update and soon become obsolete, losing their authority as support resources.

SupportPoint is a knowledgebase solution that is context-sensitive with most enterprise applications. It allows subject matter experts to easily create and maintain support content that end users can quickly find, understand and act upon.

Features

Context sensitive guidance delivers the right support information at the right time because it recognizes the role and job task of the person calling for assistance. With SupportPoint, employees can be confident of always getting the support information they need with just a few mouse clicks.

Structured presentation of complex information allows personnel to quickly find specific guidelines that they can easily understand and apply to any customer, policy or technical issue.

Easy authoring and linking to existing materials allows subject matter experts to develop, review and distribute support information with minimal effort or IT assistance – so content will be more comprehensive and current.

Multiple feedback mechanisms including the ability for authors to view the personal notations of end users to their support documents make it easy to keep documents current and credible.

Try SupportPoint Viewer online.