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Whitepapers & Webinars

Looking for a webcast, podcast, white paper? It's all right here at your fingertips. Explore this library to find useful information that will help you with your business problems.

Case Studies
	A leading e-learning analyst firm examines how an electronic performance support system successfully drove the global implementation of an award-winning on-demand learning initiative for HP's salesforce.
Whitepapers

	The truth about agent training and turnover in contact centerrs: discover how to boost employee competency and customer satisfaction without busting the budget.
	To increase efficiency and maintain a competitive edge, every organization has to invest in new processes and applications on an on-going basis. Performance support can be a critical solution to keeping employees abreast of new developments.
	Performance support can deliver tremendous organizational benefits, especially facilitating process changes. When using performance support to enable employees to adapt to new processes and applications, thoroughly plan and carefully consider five key factors.
	In February 2008, Panviva invited groups of Learning & Development (L&D) professionals in Sydney and Melbourne to discuss “how can L&D become a strategic business partner in the organisation.” This paper is a summary of the main themes and findings that emerged from these sessions.

Webinars and Podcasts
	Internationally recognized learning and business productivity analyst, Elliot Masie, interviews Panviva CEO - Ted Gannan to ask: How is learning changing? How is technology affecting those changes? and what are the future plans for Panviva and its flagship performance support system - SupportPoint.
	It takes time and training to get new service agents to become competent on the phones, and even call center veterans have to scramble to adjust to changes in products, services and systems. Join Panviva to learn how performance support can improve customer service levels all across the board.
	Join Panviva for this case study briefing with Maggie Larocca, a recent learning program manager at HP. She explains how HP used performance support systems to reduce training times and improve global compliance during a merger, bringing 3000 contract administrators worldwide up to speed with its SAP implementation and related processes
	Learn from Charles Jennings - Global Head of Learning at Reuters, about its new approach to training in response to the strategic challenges of improving customer service, and performance on complex business systems. Also, Charles shares his review of a performance support implementation at Reuters' customer service operations.
	When companies introduce new products or processes, even after pre-launch training, workforce performance often doesn't materialize. How can agents stay on top of what's new? Why can more training be counterproductive? Learn from real life examples.
	Learn how HP employed a performance support strategy to reduce training times and improve adoption of its new Siebel implementation and related sales processes across 20,000 employees worldwide.

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