The Future of Learning and Development

In February 2008, Panviva invited groups of Learning & Development (L&D) professionals in Sydney and Melbourne to discuss “how can L&D become a strategic business partner in the organisation.” This paper is a summary of the main themes and findings that emerged from these sessions.

Improving System Adoption and Compliance with Performance Support

To increase efficiency and maintain a competitive edge, every organization has to invest in new processes and applications on an on-going basis.  Performance support can be a critical solution to keeping employees abreast of new developments.

Performance support can deliver tremendous organizational benefits, especially facilitating process changes. When using performance support to enable employees to adapt to new processes and applications, thoroughly plan and carefully consider five key factors.

Contact Center White Paper

The truth about agent training and turnover in contact centerrs: discover how to boost employee competency and customer satisfaction without busting the budget.

Bersin Case Study

A leading e-learning analyst firm examines how an electronic performance support system successfully drove the global implementation of an award-winning on-demand learning initiative for HP's salesforce.