Mincom and Panviva Strengthen Partnership to Deliver Standardised Training and Support Worldwide

Powered by Panviva’s SupportPoint EPSS Software, Mincom Ellipse Performance Support (MEPS) Provides Tailored Application and Process Documentation for Flagship ERP Suite

Englewood, CO and New York City – December 19, 2006 - Mincom, a global commercial software and services company, and Panviva, a leading developer of electronic performance support systems (EPSS), have announced they have extended their existing partnership, allowing Mincom to distribute and provide support and professional services for Panviva software worldwide.  Under the partnership agreement, Panviva’s flagship performance support system, SupportPoint, will be used to deliver a library of standard application and process documentation for Mincom’s Ellipse ERP/EAM suite.  Mincom now offers this integrated performance support system and content as Mincom Ellipse Performance Support (MEPS) powered by SupportPoint software.

“Our partnership with Panviva is unique because it helps companies develop clear and structured end-user documentation that can be delivered to employees, with context-sensitivity and in a form that helps them use our systems and comply with business processes,” said David Batkin, Executive Vice President, Mincom.  “An increasing number of organizations are faced with the challenges of managing or consolidating multiple ERP systems. Our partnership extends Mincom’s ability to provide our customers with self-service, end-user support for these implementations on a global level.”

Ted Gannan, CEO of Panviva commented, “By offering SupportPoint EPSS bundled with standardized content, Mincom is adding tremendous value. Together, we provide a way to improve system adoption rates and compliance with business processes, while at the same time lowering training and support costs.”

Since beginning the partnership, Mincom has won several significant SupportPoint deals with global mining customers such as Inco and Cleveland-Cliffs Inc. as well as with utilities companies like Toronto Hydro.

Together, Mincom and SupportPoint present a powerful solution for supporting end-users through changes in systems and business processes. Traditionally, online help is geared towards providing technical assistance exclusively, but staff members also need to understand the policies, processes, and procedures to be truly effective. By providing a single user-friendly and context-sensitive source for all the information that a user may need, organizations can decrease ongoing support and training costs and accelerate adoption of new systems and processes.

MEPS offers organizations centralized control over all end-user documentation on a global level, the ability to easily make changes to that information and publish it online instantly. This ensures that all staff can apply the most up-to-date business processes which means reduced error rates, increased data integrity, and improved employee performance.

About Mincom

Mincom Limited is an international company based in Brisbane, Australia with more than 25 years experience in providing business solutions to asset intensive industries such as mining, utilities, transport, defence and government in more than 40 countries.  It is the fourth oldest Enterprise Resource Planning (ERP) company in the world and has more than 1,200 staff in 19 offices across Australia, North America, South America, South East Asia, Africa, and Europe.

About Panviva

Panviva’s flagship electronic performance support system (EPSS), SupportPoint, delivers fast, targeted access to structured documentation about systems, processes, and products across an organization. The EPSS improves workforce performance, accelerates user adoption and compliance, and reduces training and support costs by offering personalized, context-specific, self-service support that builds competence at the moment-of-need. More than 50,000 users around the world rely on SupportPoint across a broad range of industries, including finance, insurance, manufacturing, telecom, utilities, and government. For more information, visit www.SupportPoint.com.

For further information:

Meredith Bird
Mincom Limited
Ph: +61 7 3303 3418

Pam Warren
Mincom North America
Tel:  +1 303-446-9000

Media Contact for Panviva:
Kevin McLaughlin
Resound Marketing
Tel:  +1 877-505-2258 x902
kevin@resoundmarketing.com