Panviva Launches U.S. Partner Program for Electronic Performance Support System, SupportPoint

Software Offers Valuable Post-Implementation Solution for Enterprise Application Vendors, Training and Documentation Developers, and Software Integrators

New York – November 28, 2006 – Panviva, a leading provider of electronic performance support systems today announced the US launch of its partner program. Already a success in Australia and the UK, the Panviva Partner Program delivers revenue-generating benefits for enterprise application vendors, corporate training and content developers, and software integrators who resell, deploy, or support the company’s flagship performance support software, SupportPoint. SupportPoint is a specialized, self-service knowledge base solution that offers context-specific information about an organization's systems, processes, policies, tasks, and products to users at the moment-of-need - improving system adoption rates and minimizing ongoing training and support costs.

“SupportPoint is the most advanced electronic performance support system on the market – arming users with an intuitive tool that provides ongoing, immediate support, resulting in increased productivity and lower costs,” said Effraim Herskovic, Panviva’s North American General Manager. “The recent launch of SupportPoint in the US generated significant interest from companies facing or preparing for post-implementation challenges of new enterprise software. Opening our partner program to this market allows partners to augment their existing capabilities and tap into new revenue channels, while providing greater value for their customers with SupportPoint.”

SupportPoint is ideal for partners seeking to ensure measurable and lasting performance gains for their products and services, including:

• Service Partners can develop new training and support strategies, deliver content creation and translation services, equip internal project teams with content development skills and tools, and support project implementation and change management.
• Reseller Partners can deploy SupportPoint EPSS as a standalone product or an integrated solution, with additional revenue opportunities in training and content development services, first-level product support, and leading project and change management initiatives.
• Technology Partners can resell or recommend the use of SupportPoint as a process and technology support tool in new deployments or major system changes of enterprise applications, including ERP, CRM, SCM, Learning Management, and more. Additionally, these partners can create and sell standard or best-practice business processes documentation for their application’s use.

“Our partnership with Panviva has proven to be one of our strongest assets. New Wave Learning’s mission is to ensure its clients receive solutions tailor-made to enhance the efficiency and effectiveness of their operations, and ultimately, improve business performance,” said Colin Terry, Managing Director of New Wave Learning, a provider of informal learning and knowledge management solutions. “In offering the SupportPoint EPSS to our customers, we are able to fulfill this promise by providing them with one source where they can get all the information they need to get their work done anytime, anywhere.”

“SupportPoint is perfectly suited for what we call the ‘Essential Industries’ – utilities, transport, defense, and the public sectors. All rely on advanced software applications and proprietary, often complex, business processes,” said Brian Miller, Deputy Chairman of AMT Sybex, a leading UK-based consultancy and technology solutions provider. “But despite what the right technology solution might be for our customers, if their end-users do not accept and adopt the changes to workflow and the day-to-day systems they use, the project is doomed and our value is diminished. SupportPoint not only helps smooth the initial system integration effort, it also fosters long-term, ongoing productivity by getting critical job-specific information to users quickly and in the context of their current task. In our industry, that’s invaluable.”

To become a Panviva Partner or for more information, call 888-254-4025 or visit www.supportpoint.com/partners.

About Panviva

Panviva’s flagship electronic performance support system (EPSS), SupportPoint, delivers fast, targeted access to structured documentation about systems, processes, and products across an organization. SupportPoint improves workforce performance, accelerates user adoption and compliance, and reduces training and support costs by offering personalized, context-specific, self-service support that builds competence at the moment-of-need. More than 50,000 users around the world rely on SupportPoint across a broad range of industries, including finance, insurance, manufacturing, telecom, utilities, and government.