Panviva Delivers Market-Tested Electronic Performance Support System To US Market With Launch of SupportPoint Software

New York - October 24, 2006 - Panviva, a leading provider of electronic performance support systems (EPSS), today announced the general availability release of SupportPoint in the US market. Deployed by leading enterprises worldwide, SupportPoint is a specialized knowledge base solution that provides fast, targeted access to structured documentation about complex systems, processes, and products to help employees execute tasks and processes correctly. The latest release of SupportPoint offers a new browser-based viewer to provide remote and off-site users with anytime, anywhere access to the context-specific knowledge they need, at the exact moment they need it.

“Whether they are merging, growing, outsourcing, or simply improving on what they have in place, enterprises are continuously implementing new systems, applications, and processes or upgrading. But with so much changing so fast, employees often struggle to stay up to date – impacting individual performance and overall productivity,” said Effraim Herskovic, Vice President of Panviva. “Training and retraining can be a costly and time-consuming effort, as is help-desk and post-launch support for new applications. An EPSS offers an alternative, building learning into the job by delivering context-specific knowledge to users at the moment-of-need – and providing on-going support in a knowledge base that’s current.”

EPSS for Enterprise Applications

Designed to document and deliver knowledge in a simplified, standardized way, SupportPoint ensures that employees always use applications, processes, and procedures correctly, regardless of complexity or change. With easy to use yet powerful authoring tools and an intuitive user interface, SupportPoint builds a self-service knowledge base that offers precise access to clear, relevant knowledge and documentation, customized to the user, application, and process in use. This creates an intuitive, context-specific support environment that helps employees improve their performance on job tasks on an ongoing basis – boosting overall productivity. At the same time, the EPSS accelerates user adoption and compliance for enterprise applications like ERP and CRM across an organization – while minimizing the time and costs associated with traditional training and eLearning approaches.

EPSS for Contact Centers

In addition to its function as an enterprise application and process support tool, SupportPoint is deployed by contact centers around the world to reduce upfront customer service agent training, and put easy-to-use, self-service support at agents' fingertips. By clarifying complex applications and processes and eliminating the need to search numerous information repositories for solutions, the EPSS helps agents in real time to handle transactions and customer inquiries more accurately and efficiently.

Along with the addition of a browser-based viewer, SupportPoint’s new features include built-in access to the SupportPoint Portal, an online library of tools for audit logging, license management, downloads, and more, as well as Active Directory support, for secure single sign-on and user authentication capabilities.

Pricing and Availability

Available today, SupportPoint can be custom configured for virtually any contact center or enterprise application, including ERP and CRM systems from SAP, Oracle, and other vendors. For more detailed product and pricing details, or to schedule a SupportPoint demonstration, contact Panviva at sales@supportpoint.com or call 1-888-254-4025

Panviva: Developers of SupportPoint

Panviva’s electronic performance support system (EPSS), SupportPoint, is a knowledge base solution that provides fast, targeted access to structured documentation about systems, processes, and products. SupportPoint improves adoption of applications and processes, while reducing training and support costs.

Organizations with complex processes and systems use SupportPoint to offer self-service support that builds know-how at the moment-of-need. SupportPoint delivers structured, up to date, and personalized content that gives users rapid access to just the information they need to complete the task correctly. Globally, more than 50,000 users rely on SupportPoint across a broad range of industries to reduce processing errors, strengthen compliance, and increases customer service levels.