Panviva Launches Customer and Partner Portals

Melbourne, Australia - April 14 2008.  Panviva today announced the launch of new Customer and Partner Portals. The portals have been designed to provide an extra level of service to SupportPoint customers and partners. 

The portals provide registered customers and partners with fast access to comprehensive technical information and the ability to submit and track support issues and change requests. Users will be able to view open cases that have been logged by their organisation, as well as case history reports.  The website also provides the facility to log change requests for SupportPoint enhancements.

The portals contain a wealth of marketing and product resources, such as marketing collateral, relevant news and events, and information pertaining to various SupportPoint services.  Panviva partners can also access a growing body of sales and marketing support documentation that will help them better understand customer requirements and issues.

Panviva

Panviva’s flagship knowledge base solution, SupportPoint, delivers fast, targeted access to online reference documentation about systems, processes, and products. SupportPoint improves workforce performance, accelerates user adoption and compliance, and reduces training and support costs by offering personalised, context-specific, self-service support that builds competence at the moment-of-need. A broad range of industries use SupportPoint, including finance, insurance, manufacturing, telecom, utilities, and government. For more information, visit www.SupportPoint.com.