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In The News
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BRW - July 1 2008
Command Performance by Ted Gannan
A consulting model rather than a fulfillment model for developing training courses can avoid the conspiracy of convenience. Ted Gannan explores how different approaches to learning can increase employee performance.
ComputerWorld - July 2007
International News Agency Pilots Aussie Software by Sandra Rossi
Reuters pilots Panviva's SupportPoint, with an eventual global rollout to workers in the Customer Order Management Center (COMC) group in the works. SupportPoint plays a critical role in Reuters' shakeup of learning and training.
Sales & Marketing Management - June 2007
When Less Training is More - Cut Back on Classroom Training to Create More on-the-Job Training by Rebecca Aronauer
Charles Jennings, the head of Reuters' global learning and training, outlines how SupportPoint fits into his philosophy of emphasizing the workplace over the classroom.
Call Center Magazine - May 30. 2007
Best Practices Call Center Training by Keith Dawson
Call center management experts look beyond training to discuss the most cost-effective methods for maximizing the performance of customer service representatives.
Training Australia Magazine - May 2007
Learning and Working Unite: EPSS in the Modern Training Mix by Ted Gannan
Ted Gannan, CEO of Panviva, developers of SupportPoint, examines how companies, through on-line performance support systems, are revolutionizing training for employees working in process-rich, highly structured environments.
CallCentres.Net - May 11, 2007
Information Overload and the Hidden Performance Gap: The Next Evolution in Call Centre Performance Support
Panviva's SupportPoint provides a solution to the growing problem of information overload, which can adversely impact the performance of inbound customer service representatives.
Lexdon - February 12, 2007
Bersin & Associates Case Study Highlights SupportPoint, Award-Winning Solution Used by HP
Bersin & Associates lays out how HP uses SupportPoint as the foundation for an innovative on-demand learning solution designed to meet the dynamic training challenges of its global sales force.
ManageSmarter.com - January, 4, 2007
Alternative Training: What Does a PSS Do?
Ted Gannan, CEO of Panviva, developers of SupportPoint, explains where performance support systems makes the most sense, such as call centers and other process-driven work places, and how they can enhance existing training methods.
ERPDirectory.com - December 19, 2006
Mincom and Panviva Strengthen Partnership to Deliver Standardized Training and Support Worldwide by Don Panek
Partners Mincom, a global commercial software and services company, and Panviva, developers SupportPoint, have teamed up to deliver standardized training and support worldwide for Mincom's flagship ERP suite.
TMCnet - Dec. 13, 2006
Self-Service Knowledge Base Vendor Panviva Launches U.S. Partner Program
Panviva, developer of SupportPoint, a performance support solution, today announced the US launch of its partner program, which is already a success in Australia and the UK,
Sys-con.com - Dec. 12, 2006
Panviva Launches U.S. Partner Program for Performance Support System
Panviva, a leading provider of performance support solutions, announced the launch of the US partner program, which already has seen success in the UK and Austraila.
ContactCenterWorld.com - Dec. 12, 2006
Panviva Launches U.S. Partner Program for Performance Support System
Panviva, the developer of SupportPoint, announced the launch of its US partner program.
ITWorld.com - November 28, 2006
Enterprise IT Application Consolidation Made Easier
Application consolidation is accelerarting across the enterprise, putting pressure on IT departments that must introduce new systems and processes to users. Performance support systems can play a significant role in easing rollouts.
TheAge.com - November 14, 2006
Newsman Learns by the 70:20:10 Rule
Charles Jennings, head of Reuters' global learning and training, articulates how training initiatives in big organizations have to move away from formal class room training and embrace more on-the-job learning through performance support.
Thomasnet.com - November 13, 2006
Software Delivers Context-specific Knowledge to Reduce Errors
SupportPoint provides enterprise application support from a centralized knowledgebase with clear, relevant, and quickly accessed documentation.
TMCnet - October 20, 2006
Panviva Cracks US, UK Markets by David Sims
For Melbourne, Australia-based software company Panviva, overseas sales to the US, UK and Asia now account for almost 50% of its sales, and exports are growing. Marketing General Manager Effraim Herskovic explains why.
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