SupportPoint
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Overview

SupportPoint, the premier performance support system, provides mid-size as well as large and global organizations with the benefits of a more competent and flexible front and back office workforce. SupportPoint helps employees understand complex products, processes, and applications. Panviva works with companies in a variety of industries, including:

  • Finance
  • Insurance
  • Manufacturing
  • Government
  • Utilities
  • Mining
  • Telecommunications.

A sample of our customers and case studies can be found below:

Austar Austar, a leading pay television provider, uses SupportPoint to improve information delivery and customer service at its call centers. Learn more
Caterpillar Caterpillar dealers use SupportPoint as their performance support system for operations around the world.
Delta Electricity Delta Electricity uses SupportPoint to support its Ellipse ERP system and to standardize business processes across the organization
Dept. of Juvenile Justice DJJ provides state-wide training for remote users and uses SupportPoint to increase upgrade acceptance of its ERP system.  Learn more
Eraring Energy Eraring Energy uses SupportPoint to reduce up-front training while ensuring a successful rollout of its ERP upgrade. Learn more
Fosters Fosters, the premium-branded beverage company, uses SupportPoint for employees operating a variety of applications ranging from expense management to specialized manufacturing software for the wine industry.
Foxtel Foxtel, one of Australia’s leading subscription television providers, utilizes SupportPoint to provide quality customer service to its subscribers.
HP HP uses SupportPoint to support a range of ERP, CRM and other enterprise applications. Learn more
Inco Inco, the world’s leading nickel company, utilizes SupportPoint to enhance employee productivity with its asset-management system.
Liverpool Victoria Liverpool Victoria, the UK's largest friendly society, supports call center employees to deliver high quality customer service in the savings, investments and life and general insurance marketplace. Learn more
National Australia Bank NAB, Australia's leading bank, uses SupportPoint to ensure fast and consistent customer service in its home loan call center operations.
Newmont Newmont, one of the world’s largest gold companies, utilizes SupportPoint to standardize global mining and financial operations. SupportPoint provides centralized knowledge management support for systems and standards for employees around the world.
Orica Orica Consumer Products manufactures and markets products used in home improvement, maintenance, and construction. Orica uses SupportPoint to boost productivity with SAP and business processes. Learn more
Pharmion Pharmion, the global hematology and oncology company, utilizes SupportPoint as its core information source and delivery method for procedures and guidelines to its international call center operations.
Reuters Reuters is the world's largest international multimedia news agency. Reuters uses SupportPoint in its customer operations to improve agent efficiency and accuracy. View the webinar
RMIT University RMIT, Australia's leading technology institute uses SupportPoint to reduce staff training and improve adoption of PeopleSoft and SAP. Learn more
Toronto Hydro Toronto Hydro provides electric and telecommunications services to Canada’s largest market and uses SupportPoint to boost learning and compliance with complex and regulated processes
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