Panviva provides services relating to the implementation and support of SupportPoint both directly and through its partners. These services include:
Implementation
Panviva provides technical implementation and integration of SupportPoint.
Training
Panviva also provides training, not only in how to develop content in SupportPoint, but also in how to structure and present SupportPoint documents for maximum effect. This training allows customers to create and maintain their own performance support system. Training also extends to all aspects of user administration as well as reporting and document management, translation and development of online learning content.
Content Development
Customers can choose to outsource content development for their performance support system to Panviva or its services partners. They can supplement their in-house documentation teams with Panviva resources; or have Panviva provide advice and quality assurance for those teams on a project basis.
Support and Maintenance
Customers that elect to pay an annual support and maintenance fee receive technical support by email and phone. Support and maintenance customers also have access to patches and major and minor SupportPoint software releases as they become available.
