Although learning is a natural consequence of moment of need job support, SupportPoint's online-learning function reinforces and measures specific learning objectives.
With SupportPoint Author, content developers can create role-based learning pathways that require employees to review a defined series of training modules. These modules are replicated versions of SupportPoint documents containing embedded training scenarios and assessments.
Scenarios and assessments can include prerequisites, question scores, and failure/success feedback text. Subsequent changes to the original SupportPoint document flow automatically through to the training versions of those documents. For supervisory and compliance purposes, SupportPoint reports employee document access, progress through learning pathways, and assessment results.
