Electronic Performance Support System (EPSS) for User Documentation

Products

SupportPoint

SupportPoint is a knowledge base system that assists call center agents and back office personnel on the job by delivering highly relevant support information about processes, policies, systems, and products in a form that's optimized for helping with the task at hand.

SupportPoint modules:

Viewer	A context-sensitive web or desktop client through which your workforce or customers can access relevant and company-specific content.
Author	A complete content management application that lets subject-matter experts develop, maintain and publish online content easily.
Application Server	A centralized content and application server that delivers scalability, speed and security.
Multi-Language Module	An add-on module that facilitates authoring and display of content in multiple languages, thus reducing the translation effort.
Content Converter	A module that facilitates the repurposing of legacy content in Word format for greater speed and accuracy.

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